Ashley Frye Studio products ship times vary, see below for a general shipping time. Note: Covid causes some delays on the carriers end currently, but we stick to our production times and hope there's no delays along the way!
Original, unframed artwork ships in 2-3 days. We take care and time to make sure it's properly secure and on it's way to you.
8x10 and lower prints ship in 1 business day. Larger prints ship in 4-6 days (they are outsourced & special ordered)
All in stock wearables will be shipped within 1 business day.
All products are shipped USPS and typically take 5-7 business days, please choose you transit time at checkout.
We can not be help liable for any failed delivery by the carrier. We are not liable for any damage incurred post-delivery when framing or stretching. I recommend if you're ordering a print (canvas or paper) that we ship it directly to your framer to care for. If you have any issues please do reach out to us, despite not being liable for USPS - we're bummed if you didn't receive your product and will try to find a happy medium to make it right for you. If you have photos, details, & documentation that will help in coming to a solution. You may be asked to enter a claim with the shipping service (and we'll assist on our part).
If your package is marked as delivered but is no where to be found, please check the delivery address & make sure it is correct. If the package was mailed back to us, we'll promptly mail it back to you (you may have to pay postage again if this was large or long distance).
We can not reprint any order for free that was lost, missing, or stolen. As much as we love our collectors - Ashley Frye Studio can not be liable once it leaves our hands. Please contact the carrier & keep us in the loop.